Macy's Reviews
Macy's has an overall rating of 4.8 based on 43 reviews. Customer feedback on Macy's is mixed: Macy's reviewers highlight positive aspects like wide product selection, frequent sales and discounts, user-friendly website, excellent customer service, which strongly appeal to shoppers looking for variety and deals. However, Macy's is often criticized for its shipping delays, inconsistent product quality, limited stock on popular items, complicated return process.
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How would you rate Macy's?
All Macy's Reviews (43)
CaroleFlowers_39
May 23, 2026
"Good app overall, just a bit slow sometimes"
I use the Macy’s app often, and to be fair, it’s usually really easy to find what I’m looking for. Checkout has been smooth for me, which I appreciate. The only thing is that some pages can load a little slowly now and then. Still, overall, I think it’s a good app and convenient to use
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William-goodyear
May 15, 2026
"Logging in just feels really solid"
Getting into my Macy’s account was super easy. I don’t know, it just felt smooth and not like a hassle at all. The security check made sense and didn’t bug me, which I really appreciated. I also like knowing they’ll alert me if something seems off. Overall, it just gave me a strong feeling that my account was safe.
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StephanieBailey_26
May 15, 2026
"They Actually Kept Me in the Loop"
I usually blame the shipping company when I’m stuck refreshing a tracking page all day, but this time I didn’t have to. The updates came through the whole way, and the texts were actually helpful instead of annoying.
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Joel-grey
May 07, 2026
"I ordered this from Macy's and was really..."
I ordered this from Macy's and was really happy that the size chart was accurate. I went with my usual size and it fit pretty much exactly how I expected, without feeling too tight or awkward around the shoulders. It definitely made the online shopping experience easier, and I was satisfied with how well the fit info matched the actual item.
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PaulaMiller
May 06, 2026
"Good deal, but I was skeptical at first"
I found this jacket cheaper here than at other stores, which made me a little unsure at first. When something is priced that low, I start wondering what the catch is. But the jacket showed up without any shipping issues, and the quality was actually better than I expected. I’m still a bit cautious, but overall I’m happy with the value.
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allan_Campbell86
April 29, 2026
"Easy return and quick refund"
I had to send back a dress because the fit just wasn’t right, and I was expecting the refund to take forever. But Macy’s processed it quickly once they got the return. I got an email update first, and then the money was back on my card a couple days later. I didn’t have to chase customer service or deal with any hassle, which was a relief. Smooth experience overall, and I’d definitely shop there again.
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TinaMills_48
April 21, 2026
"Easy Return and Quick Refund"
I had to return a sweater because it ended up being way too big, i was really happy with how simple Macy’s made the whole process. The return was easy, there weren’t any weird hassles, and my refund showed up faster than I expected. Definitely a smooth experience.
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hello_richard665
April 07, 2026
"Quick and Easy Shoe Order"
I was browsing macys the other night looking for a specific pair of shoes, it was easy from start to finish. I found what I wanted within a few minutes, and the filters actually helped instead of making things more confusing. Checkout went smoothly too, with no weird glitches or extra steps. After I placed the order, the info was clear and easy to follow. I don’t really have any complaints — it was just a simple, hassle-free shopping experience.
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bonnie_Morris95
April 07, 2026
"Nice staff, but I felt a bit ignored"
The staff seemed nice and checkout was fast, but I felt a little ignored while I was there. It wasn’t a bad experience, just not very welcoming
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AnnLewis
March 28, 2026
"Super Helpful!!"
This really helped me a lot!! I’m so glad I gave it a try because it made things much easier for me
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Stanley-coleman
March 28, 2026
"Finally had the size I needed"
This time they actually had the sizes in stock, which was a nice change. Compared to my last visit, it was way easier to find what I needed without having to settle for a different size or check somewhere else...
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AmyBergeron
March 17, 2026
"Recent sale made Macy’s feel totally worth it"
I just shopped at Macy’s during one of their recent sales, that’s probably why I’m feeling good about them right now. I grabbed a couple clothing items and some bedding for way less than I thought I’d pay, and the discounts all showed up correctly at checkout, which was a relief. Shipping wasn’t the fastest, but it wasn’t bad either. Based on this last order, I’ll definitely keep checking back whenever they’ve got a good sale going.
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hello_david178
March 12, 2026
"Quick size swap, but still waiting on an apology"
I had to swap my size, and to be fair, they handled it really quickly with no hassle. That part was great. I just wish they had acknowledged the inconvenience a bit more, an apology would’ve gone a long way
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ricky1987
February 23, 2026
"Pretty much exactly as advertised"
I ordered this from Macy’s and my snap judgment when I opened it was, yep, they got the description right. The size, color, and material all matched what was listed, so there were no weird surprises. that’s all I was hoping for, and I was happy with it.
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Diego.vitucci
February 15, 2026
"I had a small issue with an…"
I had a small issue with an order from Macy’s and figured it was going to be a whole hassle. I was feeling rushed that day, so I just sent a quick message and hoped for the best. To my surprise, they got back to me way faster than I expected. The rep was friendly, didn’t overcomplicate anything, and got it sorted quickly. Really appreciated how easy they made it.
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vivian.Forester
February 13, 2026
"Box was dented, but the item was fine"
I’ll admit, after I paid I started feeling a little unsure and kept wondering if everything would actually show up in good shape. The box did arrive with a dent on one side, which didn’t exactly help my confidence, but thankfully the item inside was totally fine. Not perfect packaging, but in the end there wasn’t any real issue
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michelewilliams8285
February 04, 2026
"Arrived Earlier Than I Thought"
My order showed up a few days sooner than I was expecting, which was a nice surprise. The box was in good shape too, so from my experience everything went smoothly. No real complaints here.
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JaimeMorales
February 01, 2026
"Store pickup was easy"
I order a few things on macys.com and picked store pickup instead of shipping. The email saying it was ready came fast. When I went in, the pickup counter is easy to find, and the lady checked my ID and gave me the bag in like 2 minutes. Everything was right in the order. It was smooth and I would do it again.
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Julie_gephart02
January 20, 2026
"Order came pretty much as expected"
Got my Macy’s order today and it was all basically right. The sizes, colors, and stuff were what I picked online, and as far as I could tell, nothing was missing or mixed up. Just a smooth experience overall.
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leawashburn0176
January 17, 2026
"I ordered it online and it showed…"
I ordered it online and it showed up quicker than I expected, which was a nice surprise. Everything was straightforward, no weird delays or problems or anything, just placed the order and it arrived. Can’t really complain, it all went smoothly
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Macy's Q&A
Hi, i ordered a dress and it finally came.....but does not fit. how do i go about returning it?
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I am looking for a dress you i seen and now i cant find it...its black with a empire waist and blue above the empire waist
HazelClark
August 08, 2021
“It's probably out of stock or they never had it to begin with, just a ploy to lure you to look at other things on the site, I don't trust them anymore and doubt I will ever order from Macy's again. I get stuck once and I have lost all my faith in them.”
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I'm very interested in speaking with a buyer for women's and children's clothing for st. louis macy's stores? can anyone help me connect?
StephanieRobertson
June 29, 2021
“At this time there are NO customer service representatives to help anyone with anything SO, you will not be able to get any help or be able to speak with anyone at a Macy's store any where unless you were to go to the store in person.”
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Do we want to write offer id on mail while applying for mailing rebates
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May i know in this site all the perfumes is original or copy ?
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